Help Centre
Venatrix Athletica Help Center
Welcome to the Venatrix Athletica Help Center! We're here to assist you with any questions or concerns you may have about our products, orders, and services. Please browse the categories below for quick answers or reach out to our support team if you need further assistance.
Frequently Asked Questions (FAQs)
How do I place an order?
Placing an order is simple! Just browse our collections, add items to your cart, and proceed to checkout. You'll be guided through the payment process.
What payment methods do you accept?
We accept major credit cards, PayPal, AfterPay, and ZipPay for a secure checkout experience.
How can I track my order?
Once your order has been dispatched, you'll receive an email with tracking information so you can follow your package’s journey.
What is your return policy?
We accept returns within 14 days of receiving your purchase. The items must be unused, unwashed, and in their original condition. For more details, check our Return & Refund Policy.
How do I change my order?
If your order hasn't been dispatched, you can make changes by contacting us at hello@venatrix.store. If your order has already been shipped, you will need to follow our return process.
What should I do if I receive a faulty item?
If you receive a faulty item, please contact us with your order details, and we'll arrange an exchange or refund based on stock availability. Check our Return & Refund Policy for more information.
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times may vary based on your location.
For more answers, visit our full FAQS page for detailed information on additional topics such as promotions, sizing guides, order adjustments, and more.
Shipping Information
How long does shipping take?
Orders are usually dispatched within 1-2 business days. Delivery times vary depending on your location, with standard shipping typically taking 3-7 business days within Australia and longer for international orders.
Shipping Costs
Shipping fees are calculated at checkout based on your location and the shipping method chosen.
International Shipping
We offer international shipping to a variety of countries. You can view shipping options and costs at checkout.
Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order's progress.
Returns & Exchanges
How do I return an item?
To return an item, please contact us at hello@venatrix.store or use our Contact Form. Include your order number and reason for return. Make sure the item is in its original condition, with tags attached, and within the 14-day return period.
Size Exchanges
If you need a different size, follow the return process and let us know the new size you'd like. If the size is out of stock, we’ll issue store credit.
Faulty Items
For faulty items, please contact us with photos and your order details. We'll arrange for a replacement or refund if the item is out of stock.
Non-returnable Items
Sale items, gift cards, and items outside the 14-day return window are not eligible for return. Please review our Return Policy for full details.
Account & Order Information
Creating an Account
You can create an account during checkout or by clicking "Sign Up" on our homepage. Having an account allows you to track orders, manage your information, and view your order history.
How do I reset my password?
If you’ve forgotten your password, click the "Forgot Password" link on the login page, and you'll receive an email to reset it.
Can I cancel my order?
You can cancel your order if it hasn’t been dispatched. Contact our team immediately at hello@venatrix.store. If your order has already shipped, you will need to follow the return process.
Gift Cards & Promotions
How do I use a gift card?
At checkout, enter your gift card code in the designated field. Gift cards are valid for 2 years from the date of purchase.
Promotional Offers
Promotional offers must be applied at the time of purchase. Please note that discounts cannot be used retroactively or combined with other offers.
Need More Help?
If your question isn’t answered here, feel free to reach out to our Customer Support team for personalized assistance:
- Email Us: hello@venatrix.store
- Business Hours: Monday to Friday, 9 AM - 5 PM (AEST)
- Response Time: We aim to respond to all inquiries within 1-2 business days.
For additional information, please visit our full FAQs page.
Thank you for choosing Venatrix Athletica. We're here to help you live an active and confident life!